Thanks for joining me on PM, Keri13 and letting us know that you've received the TV. Apologies for the delay with it, this was due to a backlog of orders.
You've mentioned WiFi issues, the pods are currently out of stock.
I've checked the system today and can't see any issues, all the levels are in specification.
On the WiFi, it does show us that one of the devices connected is too close to the router and would be better connected via Ethernet cable if you can do. The benefit of this is that the bandwidth would improve 🙂
It's only 2 rooms of the house that struggle with the WiFi, but now we are having problems with the tivo box, no catch up or on demand. It just seems to be problem after problem with Virgin and we have only been with you guys for a few months. Obviously not receiving the service that you promised, can you advise of what to do.
Hi Keri13, thanks for the message and sorry to hear that you are having issues with the TiVO box, can you confirm what message is being displayed? Can yoiu check that all cables are hand tight and if a reboot changes anything? Chris
Hi, the message was v201 error, the on demand and catch up was off for a couple of days, it has come back now so will see if it stays on. I'm still having issues with the Internet, very sporadic in 2 bedrooms and has been cutting out for no reason, are the WiFi plus pods available yet, to see if that rectifies the problem?