Hi Swanseasian,
Thanks for your continued patience with this Voucher issue, I am sorry its taking such a long and arduous time to get some clarity on the situation.
I can see from the system that the team who deals with promotions has got back to us, they have said this voucher is originally from a price comparison site which you must have used to purchase our services through. Due to this we would not be the company to offer the voucher, and I am sorry for the confusion and incorrect information.
Going forward in order to receive the vouchers you will need to contact the Price Comparison company you used to get our services, they will be able to help you further.
I am sorry that we cannot help further with this.
Kind regards,
Megan_L