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Where are my free gifts?

Dear Virgin Media,

Can someone tell me when i am getting my free gifts that were supposed to be delivered, 72 hours after i received a confirmation from you on the 24th September. Still waiting for DHL e-mail.It is now the 8th October.

Kind Regards

It said

 

Hello,

Just to let you know, your free treat for joining Virgin Media will be dispatched tomorrow.

It can take up to 72 hours for delivery, so please look out for a message from our courier partner, DHL.

Kind regards,

Virgin Media

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Re: Where are my free gifts?

Hi sparky414, thanks for getting in touch.

 

Sorry to hear you haven't received your free gifts as expected. 

 

We'll be happy to take a look into this for you, please look out for my PM (the purple envelope) and get back to me with the requested details so we can investigate.

 

Tom 

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