Menu
Reply
Highlighted
  • 24
  • 0
  • 2
Tuning in
82 Views
Message 1 of 4
Flag for a moderator

When should I get my return packaging?

I called to give my 30 days notice on around 10th August, but I'm still yet to actually receive my packaging to send back the VM equipment - surely this should've come by now?

0 Kudos
Reply
Highlighted
  • 3.91K
  • 626
  • 860
Community elder
78 Views
Message 2 of 4
Flag for a moderator

Re: When should I get my return packaging?

Hi JayDee5,

Not all equipment needs returning, you can check here if the equipment you have does actually need sending back return-or-recycle-equipment 

If still needed you can request another returns kit using this link request-returns-pack 

It's possible that VM may have stopped sending out the returns packs again due to the new 4 week lockdown.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Reply
Highlighted
  • 3.81K
  • 154
  • 219
Forum Team
Forum Team
60 Views
Message 3 of 4
Flag for a moderator

Re: When should I get my return packaging?

Thanks for the post Jaydee5.

 

Once the disconnection has fully gone through the final bill and the equipment returns pack would be sent to the property within 3-5 working days.

 

Thanks, Emily.

0 Kudos
Reply
Highlighted
  • 1.01K
  • 46
  • 137
Well-informed
58 Views
Message 4 of 4
Flag for a moderator

Re: When should I get my return packaging?

An engineer collected mine as I told them I couldn't do the return pack -:)
0 Kudos
Reply