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When leaving virgin media, do I need to return the hub3.0 ?

Hello,

I will leave Virgin Media and I want to know if I need to return the hub 3.0(router).

3 years before when I had contracted with Sky broadband, there was no need to return the router to Sky. Is this the same as Virgin Media?

Thans in advance.

Naohiko

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Re: When leaving virgin media, do I need to return the hub3.0 ?


@naohiko wrote:

Hello,

I will leave Virgin Media and I want to know if I need to return the hub 3.0(router).

3 years before when I had contracted with Sky broadband, there was no need to return the router to Sky. Is this the same as Virgin Media?

Thans in advance.

Naohiko


It's rented kit so yes, you will need to return it.

If you don't you will be charged.

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Re: When leaving virgin media, do I need to return the hub3.0 ?

Hi there @naohiko 

 

Welcome to the community and thanks for your post. Sorry to hear that you are leaving us. At the moment we require the equipment back and you will either be sent a returns pack or we will contact you to arrange collection. If not returned there is a charge of £40 for the Hub 3.0

 

Please let us know if you need anything else. 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: When leaving virgin media, do I need to return the hub3.0 ?

Thanks a lot ! I understand.
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Re: When leaving virgin media, do I need to return the hub3.0 ?

Thank you ! OK understood.
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