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M_Jhalli
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When do i get my welcome email?

Hi there,

I purchased broadband m500 package yesterday and I wanted to register for the virgin media app etc.

However it states you need the account number and area number. I have not received any welcome email so I can obtain those numbers to register. Any ideas?

Regards,

Mike

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Akua_A
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Re: When do i get my welcome email?

Hi @M_Jhalli,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you have been unable to register for an account. I can understand the frustration caused especially as a new customer. We will be able to best help with this. I have sent you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks,

Akua_A
Forum Team



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