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Asha84
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When are VM upgrading M100 to M200 customers

According to your own website (https://www.virginmedia.com/help/coronavirus-update) under the title "How we're helping our customers" and under the subtitle "M100 Fibre Broadband speed upgrades" it states:

"We’re giving over a million customers who currently pay for speeds under 100Mbps a free boost from superfast broadband to ultrafast M100 Fibre Broadband. We’re also boosting Oomph customers with M100 Fibre Broadband to M200 Fibre Broadband."

This has still not occurred as our speed is still M100. When will this be occurring? 

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jbrennand
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Re: When are VM upgrading M100 to M200 customers

Are you actually on an Oomph package - if so which one is specified in your online account page?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Asha84
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Re: When are VM upgrading M100 to M200 customers

Big Oomph bundle

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jbrennand
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Re: When are VM upgrading M100 to M200 customers

OK - I have moved this thread to the "Account" forum and a VM person ought to comment in a few days

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Asha84
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Re: When are VM upgrading M100 to M200 customers

Thanks 

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Ashleigh_C
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Re: When are VM upgrading M100 to M200 customers

Hi @Asha84 

 

Thank you so much for your post to our Community Forums and I am so sorry to see you haven't had an upgrade yet. 

 

I have put through a request to get this added and the upgrade put through, it will take a few days for this request to be dealt with by the relevant teams and I will update you as soon as I have the confirmation! Thank you. 

Ash_C
Forum Team



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Asha84
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Re: When are VM upgrading M100 to M200 customers

Thanks for the prompt reply Ashleigh, please do keep me updated on the progress. 

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Asha84
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Re: When are VM upgrading M100 to M200 customers

Hello @Ashleigh_C

Is there any update on this?

Thanks,

Asha.

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Sasha_W
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Re: When are VM upgrading M100 to M200 customers

Morning @Asha84

 

thanks for posting back to us 🙂 
 

I have just checked the ticket and you are due to be auto upgraded on the 28/04/2021. 

 

If you have any further questions please do pop a message back on here! More than happy to help you 🙂 
 

Thanks 

Sasha - Forum Team


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Asha84
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Re: When are VM upgrading M100 to M200 customers

Thanks .@Sasha_W for the prompt reply and given me the date.

 

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