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igm51
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When I can't log into my account

When I can't log into my account - I keep getting returned to the log in page. Is the only way of fixing this to call Virgin Media ? I can't find a chat option (or is this swirched off at the weekend)

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Paul_DN
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Re: When I can't log into my account

Hi igm51,

 

Thank you for reaching out to us in our community, I am sorry to hear you sometimes aren't able to log into your account, when does this happen, is thon on the app or our website, does it happen on all devices?

 

Regards

 

Paul.

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