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When Can I expect a Refund?

I have left VM and my last payment was made on the 27th March 2020. I am now £52.00 in credit, which is listed on my final statement. As of today, I have received no refund.

Does anyone know how long these refunds take and how they are made?

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Re: When Can I expect a Refund?


@Redfort65 wrote:

I have left VM and my last payment was made on the 27th March 2020. I am now £52.00 in credit, which is listed on my final statement. As of today, I have received no refund.

Does anyone know how long these refunds take and how they are made?


https://www.virginmedia.com/help/virgin-media-how-to-cancel

How do I get a refund for a credit balance?

Once your services are disconnected, we'll work out if you're due a refund on your account. This may happen if you've paid for your services in advance. Any usage of TV and phone since your last bill, such as telephone charges or Virgin Movies rentals, will be taken into account before the refund is calculated.

If you're due a refund we'll send this out as a cheque 35 days after your account closed. We'll send the cheque to your contact address, so please make sure we've got the correct address for you.

Once we've sent the cheque, please allow 10 days for it to arrive.

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I work for Virgin Media - but all opinions posted here are my own
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