Virgin Media Community

[HellH]

Hi, can anyone advise how I can talk to Virgin via Whatsapp? My contract is ending, but I am having trouble getting through on the phone, most likely due to the times of day I am able to call. WhatsApp may be easier, but the option doesn't seem to come up when I am online.

Any help would be much appreciated.

[MOD EDIT: Subject title changed for clarity]

[Carley_S]

Hi @HellH

Welcome back to the community 

Sorry to hear you've not been able to get through to speak to us on the phone. You can contact us via our messenger services on SMS 0753 305 1809 and WhatsApp on 07305 327 112. Our team will be more than happy to perform a package review for you. They will ensure that you're on the best possible deal for your package.

The messenger service is not instant, but an agent will respond when available. 

[HellH · Accepted solution]

Thank you.

All sorted now.

[Carley_S]

Great to hear @HellH. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).