Re: What's the process to upgrade Broadband and downgrade TV
If your broadband is working properly you certainly don't need faster speeds to support video calling and conferencing. These use about 5 Mbps up and down. If you're having videocall problems with the existing connection then you can upgrade (and reward VM for a poor quality service), but if the problem is a latency issue you'll still find that it continues. By all means, if you want faster speeds, it's your money, but as a rational call the only justification for going above 100 Mbps is if you do a lot of downloads or uploads, and spend time watching progress bars.
There's no proper account management options to upgrade or downgrade online, and no signs that VM will drag itself into the 21st century and enable this, as they'd rather you called their non-existent call centres.
Going back to that issue of "working properly", are you having problems, and if so what and when, on which devices and how do they connect to the hub? Many problems are relatively easily resolved, a few are almost impossible to get resolved.
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