Virgin Media Community

[Felipe2105]

I've just gone through TopCashback and ordered the 'Bigger Bundle' through Virgin Media (TV, Broadband and Phone).

My cashback hasn't been tracked and to manually submit it they need an order number beginning with WS that has 7 digits after it....I definitely (100% definitely) haven't received this in any communication so can someone help?

I have an Online Order Reference beginning with CH, as well as an account number....just no WS number!

[Felipe2105]

Bump

Can someone from Virgin Media respond please?!

[Beth_G]

Hi Felipe2105,

Thank you for posting on the Community Forums, I am very sorry for our delayed response from here.

I'll pop you over a PM so I can take a look at the order for you. Please find my message over at the purple envelope.

Kind regards,

Beth