What is with virginmedia?

[Manestream]

Yesterday i rang them up using the 150 on my phone. (it took 3 attempts) before it went to speak to someone Instead of having it go to and send an app link to my mobile phone. I Upgraded my contract and got the £57 with discounts per month (landline and internet 500. Alls well and good but several hrs (about 2-3hrs later) i got an e-mail changing teh £57 to £62 per month. Trying to ring virgin and speak to someone ha=s been impossible as all it does is want to send the app to my mobile phone. I dont like those, i dont know what i am doing with those things, i can click and go through and just get lost Thats IF they have what i want to sort (usually they dont).

So can you now NO longer get through to customer services and speak to an actual staff member? or is it an option of I am thinking of leaving you that one MUST use to get to speak to a staff member?

[Kain_W]

Hi Manestream,

Thanks for your post and welcome back to the community.

Sorry about any customer sevice issues you are experiencing, can I ask regarding this matter have you received confirmation of the originally agreed price?

Let us know,

[Manestream]

yes i have the1st email stating £57 p.m then 2hrs later i got another saying thankyou for your changes your monthly payment will be £62

[Manestream]

i can take a screenshot of the e-mails one when i renewed and 1 that arrived 2hrs afterwards with a differant price (maybe a discount was not added)

[Kath_P]

Hi Manestream, 

Thanks for coming back to us on this one and expanding. 

This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,