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maddox88
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What is happening with my bill?

Hello,

I though I would post on here to see if anyone can help. My services have only been on a few weeks and I have been on the phone to virgin for over 3 hours trying to resolve issues.

The latest is an issue with my bill. I spoke with virgin media recently who agreed to add kids channels and make my package a total of £44 per month. This is not reflected on my first bill, the last time I called I was given a reference number but told that everything would be sorted automatically but online and the app has not updated. I would like this issue to be rectified or made clearer as I won't allow said bit to be debited from my account.

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Hayley_S
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Re: What is happening with my bill?

Hello @maddox88

 

Welcome to the community page, thank you for posting on here.

 

I am sorry for the issues you have been having with us so far.

 

I would love to help you further with this, I will send you a private message so I can gain access to your account and check everything for you.

 

Look forward to hearing back from you soon.

Hayley
Forum Team



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