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psargent1
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What do I do with a Virgin hub left behind.

Hi,

A person has left their Virgin Media hub and equipment behind from a rented house.

Do I return it to Virgin, and if so, how?

 

Thanks

 

 

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goslow
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Re: What do I do with a Virgin hub left behind.

The person who had the contract with VM and left the equipment behind is responsible for dealing with its return (if it does need returning). Some info below might help you check that

https://www.virginmedia.com/help/virgin-media-return-or-recycle-equipment

If the person who left the equipment behind is still contactable to collect the item from your property then you could try letting them know the kit is still there. It is they who should be concerned about its return because they might be charged if VM do actually want the kit back and they don't return it.

One of the VM forum team may help you with the return process, if VM does want the kit back. One of the VM forum team should reply within a day or two.

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Akua_A
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Re: What do I do with a Virgin hub left behind.

Hi @psargent1.

 

Welcome to our community forums and thank you for your first post.

 

In regards to your returns enquiry, was the great advise given by @goslow useful? Do you require any further help regarding this? 

 

Please get back to me when you can.

 

Thanks,

Akua_A
Forum Team



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psargent1
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Re: What do I do with a Virgin hub left behind.

Hi,

Many thanks for the information. The only problem I have is that I do not have an account with Virgin and do not live currently

in the property so I cannot fill in the forms to get a return pack sent to me.

The original box and the Hub 3, I have.

Thanks

psargent1

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Akua_A
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Re: What do I do with a Virgin hub left behind.

Thank you for letting me know @psargent1.

 

Are you in contact with the old tenant? If so, are you able to get them to get in contact with us so we can resolve this?

 

Many thanks,

Akua_A
Forum Team



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psargent1
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Re: What do I do with a Virgin hub left behind.

Hi,

 

No, I'm not in contact with them. I just have their name and where they lived with this box.

 

Sorry, i just don't want to throw something out if it can be re-used.

 

Regards

psargent1

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Akua_A
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Re: What do I do with a Virgin hub left behind.

We can definitely understand @psargent1

 

Do you happen to know what type of equipment was left behind? You may find this useful https://www.virginmedia.com/help/virgin-media-hub-connection-status . 

 

Thanks,

Akua_A
Forum Team



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psargent1
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Re: What do I do with a Virgin hub left behind.

Yes, it is a Hub 3.

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Akua_A
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Re: What do I do with a Virgin hub left behind.

In this case, I have sent you a private message regarding this.

 

Please look out for the purple envelope and provide a response when you can.

 

Thanks,

Akua_A
Forum Team



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Akua_A
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Re: What do I do with a Virgin hub left behind.

Thank you for the relevant details @psargent1.

 

I have passed this on to our Area Field team. 

 

Once I hear back from the team regarding a resolution, I will be back in contact with you. This should take about 3-5 working days.

 

I thank you in advance for your patience,

 

Akua_A
Forum Team



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