Do all Virgin Media Staff Lie ?
After being with Bt for a while. I decided to look elsewhere at the end of my contract due to slow broadband speeds ( Around 20 mb) , Decided on Virgin as they were offering 200mb with a guaranteed 107mb, less than a month later I'm wishing I hadn't.
I tried to order the package I liked online, but on the checkout page , it errored and suggested i call with the reference number , i promptly did this explaining the contract name, speed and services I wanted and the monthly price fixed for 18 months as per the website , when the contract came through it was for a completely different package and a lot more expensive , I called up explained the problem and was then issued a contract #2, again completely different price , again another long phone call, the agent then offered a discount to get the price to what was agreed but also still showing on the website , contract #3 arrived , still not the same price, totally p#### off now so rang back up and asked to cancel the contract as they couldn't provide me what was agreed and that the install hadn't happened yet, finally spoke to someone who sounded like they new what the problem was , and I agreed to continue with the install if the correct contract was issued...Contract #4 arrived and all good, so now all installed, speeds excelled getting around 150 mb BUT only in 2 rooms of the house, no wifi anywhere else, even though my Bt wifi worked in every room, so went on live chat and they suggested wifi pods, I asked at what cost ( as I'd done some research and it had said they were £5 a month with some contracts ) , I was told £5 , i explained that bt worked fine and as I was still in the colling off period i would look at canceling, the operator agreed to waive the costs, low and behold new contract issued with a £5 a month charge for the pods.
I take it virgin staff just dont give a hoot about customer service and just look at getting the most money in and hoping customers do not realise
Is it worth making a formal complaint ?