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Welcome voucher

Hi, 

My Virgin media setup was completed on 17/01/2020. As part of my package I was promised a welcome £100 voucher which was selected upon signing up. I was told I would receive an email within 28 days and have had nothing in either inbox. Can somebody please advise if this was ever sent and how I can get it? I have had no luck trying to resolve this via telephone 

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Re: Welcome voucher

Hi Slstone1,

 

Thanks for posting and welcome to the community. I am sorry to hear you've not received your voucher. 

 

Let me look into this for you and hopefully sort it out. I'll send you a PM now so we can discuss the account freely.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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