Virgin Media Community

[Joekav]

Installation complete but not yet received welcome email. Therefore cannot create online account.

[Emma_C · Accepted solution]

Hey @Joekav, 

Thanks for your post and welcome to our community. 

Sorry for the delay in replying, we're a bit busier than usual. 

Have you checked your spam and junk folders for the welcome email? 

If so and it's still not with you we can send it again from here, I'll pop you a personal message so just reply with the information I ask for 🙂