Welcome email NOT recieved

[motahir897]

I have recently purchased a Virgin Media contract and would like to make an account, to make an account I need the Account number and Area reference which "can be found" in the so called welcome email, which has not yet been sent to me.

[Beth_G]

Hi motahir897,

Thanks for your post, welcome to Virgin Media and to the forums! 😊

Sorry to hear you haven't received your welcome email. We'll be happy to get this sent out again.

I've sent you a private message so I can take the details.

Thanks

[VM-Jon]

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your full order details, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon