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SJakeman
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Welcome Amazon voucher £120 not received

I joined as a new Customer back in October and was promised £120 Amazon voucher which I have yet to receive. Can someone help please

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Gareth_L
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Re: Welcome Amazon voucher £120 not received

Hello SJakeman

Sorry to hear about the missing voucher 

Have you checked your junk and spam folders, as they are sent out by a 3rd party company

I am more than happy to take a look at this for you if it is still missing
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

 

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SJakeman
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Re: Welcome Amazon voucher £120 not received

Definitely not received Gareth. Please can you look into this

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Gareth_L
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Re: Welcome Amazon voucher £120 not received

I sure can SJakeman

I have sent you a private message so I can gain account access 

Gareth_L

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SJakeman
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Re: Welcome Amazon voucher £120 not received

I have no msg in the purple env msgs

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Gareth_L
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Re: Welcome Amazon voucher £120 not received

Can you check now please SJakeman

Gareth_L

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Gareth_L
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Re: Welcome Amazon voucher £120 not received

Hello SJakeman

I am not saying this voucher is not available 

I just needed to ask if you have a copy of the agreement that included this

If you can find it and post it on here ( but leave out any personal information) that would be great 

As note on your account do not show a voucher 

Gareth_L

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SJakeman
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Re: Welcome Amazon voucher £120 not received

Apologies for not getting back to you sooner as I have been searching emails for agreement.  It was on the banner when I signed up, can you look in your archive of offers on the date I signed up, and confirm the offer at that date?  

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Gareth_L
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Re: Welcome Amazon voucher £120 not received

Thanks for replying SJakeman

Can I ask you to login into your online account

Go to View Bills

View Contract and check to see the original contract 

Gareth_L

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