Website update issue

[Hosay299]

Hi i have just been looking to add the 360 tv but the slef install video u show on the page i have screen shoted does not work

Where is the video why do u not know it does not work not good sell side if the sites not regual checked for issues

Self install tv video not work

[goslow]

VM's website resources have endless pages with links that are broken or which take you around in circles.

Try this for TV setup

https://www.virginmedia.com/help/how-to/tv/set-up/install-tv-box

or there are lots of VM help videos below

https://www.youtube.com/@helpinghands/videos

some of them might even work!

[Hosay299]

Ok but this is on tge order process so quite important that it shows it.

Right?. Could be a legal issue as why have it if not updated it

[goslow]

VM is not too worried about updating web pages with the correct information and curating and managing its web resources and materials to make sure the information is accurate and the features work correctly and reliably.

You'll find endless topics on the forums about different aspects of VM's online interfaces which do not work properly for customers.

Have you managed to put through the package change you were trying to process?

[Hosay299]

No not yet. 

[Hosay299]

what is the best way to get a good tv deal???

[Reece_MH]

Hi Hosay299 👋

Thanks for posting and a warm welcome back to the Forums.

I'm sorry to hear you've had some trouble playing the video on the website regarding QuickStart. I've raised this with our Digital Team, to look into further. The guidance provided by goslow would be the best option at this time. as this links to the main YouTube page, where all the video guides on our site are located.

If you're currently a customer with us, you may find suitable TV deals in your My Virgin Media section, or alternatively, you can call our team on 📞 0345 454 1111, where we can work with you to find a package that best suits your needs and budget.

Cheers,

[Hosay299]

Hi can a chat agent help? 

[Reece_MH]

Hi Hosay299 👋

That's right, you can also speak with our Live Chat Team on the website, and they will be able to discuss package options with you.

Cheers,

[Hosay299]

---

@Reece_MH wrote:

Hi Hosay299 👋

That's right, you can also speak with our Live Chat Team on the website, and they will be able to discuss package options with you.

Cheers,

---

Why did the chat agent say they could do the online offer then said they could not do it

also told me the offer i see on line is for new customers only which i said was not ture as it was in my account area

think the staff need more training