Menu
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
453 Views
Message 1 of 4
Flag for a moderator

Website password

I cant log into my account, email is not recognised. 

Tried resetting password but email.is not recognised.

Tried through the virgin app..... email not recognised.

Email is correct as I get all my Bill's and comms through it. Tried phoning 30+minute wait.. help

Ohh my email has no hyphen just with

Letters/numbers/symbols

Thanks

 

0 Kudos
Reply
Highlighted
  • 4.74K
  • 241
  • 434
Forum Team
Forum Team
396 Views
Message 2 of 4
Flag for a moderator

Re: Website password

Hi Ciderhead (great name btw)

 

Thanks for posting and welcome to the community. Apologies for the email log in issue. Has this been sorted since posting? If not, please let me know and we can assist further,

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 5
  • 0
  • 0
Tuning in
393 Views
Message 3 of 4
Flag for a moderator

Re: Website password

Hi John, no still not sorted.

 

I have tried different browsers and finally got through to someone who apparently reset it and could get into it, I'm confused on what else I can do.

(Thanks for the compliment, Bristol City fan and thatchers drinker... lol)

0 Kudos
Reply
Highlighted
  • 3.11K
  • 183
  • 353
Forum Team
Forum Team
390 Views
Message 4 of 4
Flag for a moderator

Re: Website password

Hi Ciderhead,

 

Thank you for coming back to us, sorry to hear you are still unable to change the password and get back into your emails.

 

I would like to look into this for you, I will send you an invite into a private chat shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

0 Kudos
Reply