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Message 11 of 20
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Re: Website keeps signing me out?

Right I see. When did you last speak with the technical team concerning this? 

 

^Martin

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Bixer
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Message 12 of 20
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Re: Website keeps signing me out?

Must've been back in September when that original option was suggested in this thread. 

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Message 13 of 20
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Re: Website keeps signing me out?

Thank you for that. 

 

Can you confirm what devices you've tried this on? 

 

^Martin

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Bixer
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Message 14 of 20
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Re: Website keeps signing me out?

Hi Martin, 

I've tried this on my work desktop PC, my home laptop and my iPhone - multiple browsers on each but to no avail, whenever signing in at the top I'm immediately signed out upon clicking on any other of the Help links. 

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Message 15 of 20
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Re: Website keeps signing me out?

Thank you Bixer, 

 

I think the steps would be raising an IT ticket to get the profile looked in to. 

 

I will do this from our end and forward you the IT reference number via private message.

 

Thanks 

Nat
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tragicmike
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Message 16 of 20
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Re: Website keeps signing me out?

Hi Nat,

I have been experiencing the same problems as Bixer. I can log in to Virgin Media, but every time I move to the help section, I am automatically signed out. If I then sign in again, I am redirected to My Account. There is consequently no way of accessing the help pages whilst signed in, which prevents me from using services such as the online chat. I have tried this on three browsers (Chrome, Firefox and Edge) on a Windows 10 PC, and had the same issue on each occasion. Please can you also assign a ticket to my account?

Cheers,

TM

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JR0011
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Message 17 of 20
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Re: Website keeps signing me out?

Hi,

I am experiencing this exact issue tonight and it is bloody infuriating.  I have been using this website for ages with no issues, but tonight I am trying to sort out an issue with my phone bill I am constantly being signed out when I try and use the Contact Us screen, therefore I cannot contact anyone!!!!!

Someone please sort this out before I lose my rag.

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Message 18 of 20
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Re: Website keeps signing me out?

Hi JR0011,

 

Sorry to hear you're having problems being signed out when trying to check your bills.

 

Have you tried all the previous advice within this thread? Have you tried accessing it on other devices to see if the same error is occurring? 

 

Let me know and I can help further.

 

Thanks

 

Melissa 

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tragicmike
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Message 19 of 20
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Re: Website keeps signing me out?

I know that the last message was adressed to JR0011, but I'd like to reaffirm that I'm still having the same problems as in my earlier post (2 weeks ago) and haven't yet been contacted by a Virgin employee. Have tried on multiple devices and browsers.
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Message 20 of 20
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Re: Website keeps signing me out?

Sorry you haven't been contacted up to now tragicmike, and that you're still having the issue.

 

I'd like to take some details from you, so I'll pop you a private message.

 

Thanks

 

Melissa