Apologies if this is not the correct forum, but this is becoming increasingly frustrating.
When signing into my Virgin media account online with a view to using the chat feature to talk to someone regarding an issue, whenever you click on the 'Contact Us' link at the very bottom of the page, the website signs you out, as such making all chat options impossible.
Is this a known issue that is going to be fixed? It's been the case for the past few weeks now.
Thanks for taking the time to get in touch with us and my apologies you are having issues with this function on our chat service 😞
Has this happened on all browsers and does this happen on all devices?
If you have not yet tested this can you check this out by:
Trying a new browser
Testing this on a new device.
If this is still the same can you clear your cache and cookies and retest. This is not a known issue we are aware of. I have testing this myself this morning using IE and Firefox on my desktop PC and it works fine for me today.
Yep, I've tried it on another device, another browser, clearing my cache and I've tried it on Google Incognito mode.
I can sign into my account absolutely fine, but when I scroll right down to the bottom of the page and click on the 'Contact Us' link in the purple bar, the link to a new page seems to forget I've already signed in as it's loading and so as a result I'm signed out and unable to use any of the chat with us functions.
Is anyone going to help me with this? Having tried on multiple devices and multiple browsers, it's definitely a problem with your website. I don't have time to continually wait half an hour on hold every time I need to speak to someone from your team!
my name's Konrad, and I'm writing to inform you Bixer is not the only one.
I'm a new customer, and, unfortunatelly, I have a complaint to make. I tried to use online chat, but every time I go to help section, it opens a new site and logs me out. When I log in, it goes to the main site. Nothing works.
I'm using firefox, so, as I understand, there should be no problems?
I contacted the team, they were unable to to take control of my device and as such essentially no solution was offered. Almost a year later and it's still a problem on every single device in every single browser, so it can't be an issue on my end.