Web Sales Campaigns

[fsurfer]

Hi,

hope this is correct section.

Emails from 

webcampaigns

Sept 26 17:47 - email Go full throttle without paying full price. Upgrade your broadband from M350 to M500 for just £3 extra a month

I accepted offer and had the following

Sept 26 17:57 - email Your Virgin Media package change - expect an email?

No change to speed or my account

Just received this?!!

email@em.virginmedia.com

Sept 29 17:44 - email Don’t skip on speedier broadband. Upgrade from M350 to M500 for only £3 extra a month.

Can someone advise please?

Thanks in advance

[Chris_W1]

Hi fsurfer, thanks for the message and welcome to the forums. 

I am sorry to hear that you are not getting the required speed and will send you a PM. 

Please look out for the message. 

Kind regards, Chris. 

[fsurfer]

Hi, our PM exchange is going nowhere.

Screenshots of what I received

I have had 2 emails from Virgin

[fsurfer]

Can you please reply on forum NOT by PM, as my query is to do with the VirginMedia site and emails many customers have received.

It will also show what support VirginMedia offers!

[Vinegar · Accepted solution]

There is, of course, nothing preventing you from posting the contents of any PM message on here, just remove anything which might be seen as personal information.

It does look as if the emails you received were more of a marketing exercise rather than any firm offer (legally an ‘invitation to treat’). As such they aren’t binding. 

However the Advertising Standards Agency might be interested in a company making claims and ‘offers’ which they are unable or unwilling to honour.

[Chris_W1]

Hi fsurfer, thanks for the reply. As per the screen shots we can see that you have an invitation to treat and can see that you have been advised that you will get a follow up email confirming things and looks like that email was sent on Friday. Hopefully this will be added soon. The reason for the PM was to check to see if anything has been added, this can only be done once security has been passed. - Chris. 

[fsurfer]

06:00am Oct 06 

[Robert_P]

Thanks for the update and glad to see the changes have been applied.

Rob

[fsurfer]

Follow-up email arrived Fri 06/10/2023 08:19

[Robert_P]

Thanks again for the update fsurfer.

Rob