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We have a new contract with you, however you are continuing to take the same old amount direct debit, des

Bevmckee
Joining in

on ‎12-09-2023 07:30

I have a new contract with you, however you are continuing to take the same old amount direct debit, despite telling me last month that this would be resolved and a refund/lesser amount would be taken this month. This has caused me to enter overdraft and incur charges on my bank account

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Lee_R
Forum Team
Forum Team

on ‎12-09-2023 13:51

Hi @Bevmckee thanks for posting and welcome to our community.

Sorry to hear that there's an issue with your billing. And sorry for any inconvenience this may be causing you.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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