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Paul94
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We didn't recognise the username or password you entered. Please try again.

I can't log into my Virgin Media account because for some reason I get the above message (in the subject line) every time I try. I know the email address is correct as it's the one I regularly receive emails to from Virgin billing me for my internet. I cannot change my password for the same reason, Virgin doesn't recognise the email address tied to my account. I have tried logging in on Firefox and Chrome and neither work.

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John_GS
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Re: We didn't recognise the username or password you entered. Please try again.

Hi Paul94

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply and the online account issues.

 

I'll PM you now to resolve this

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: We didn't recognise the username or password you entered. Please try again.

Hi @Paul94

 

Thanks for joining me on PM.

 

Just to update the thread, the online account was reset

 

Have a lovely evening 🙂

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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