Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
105 Views
Message 1 of 2
Flag for a moderator

Want to use the same email for a different account

Hi.

I have recently purchased a new broadband contract, however it is not allowing me to use the email from my old account to create the new one.

I would like to transfer that email to my new account but I don't know how. 

Thanks 🙂

0 Kudos
Reply
Highlighted
  • 30.33K
  • 1.51K
  • 5.26K
Very Insightful Person
Very Insightful Person
101 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Want to use the same email for a different account

you can't use the same email.
What you need to do is ask VM to do a move and transfer.

That will transfer all the old emails and account to the new services.

This will replace anything on the new account with the old ones

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks