on 31-07-2023 10:59
I've been with VM for over 15 years but my new contract prices more than doubled compared to what I've been paying for the last 2 years. I appreciate prices need to go up but this is a bit ridiculous.
Anyway I've found much better deals around and wanted to cancel VM but for the life of me I can not contact anyone either over the phone or the online chat service.
Can someone please let me know if there's another number to call or if I can do it in an email?
Thank you
Laz
on 31-07-2023 11:07
I suggest posting the cancellation using recorded delivery.
Virgin Media, Sunderland, SR43 4AA.
Please also let Ofcom know all about your cancellation experience too https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficult...