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Waiting for refund 3 months now

Been waiting 3 months for my Virgin media refund. I rang 3-4 weeks ago and told it was in the post.

Rang again and was told its on the way

Rang last week and told its not been posted and no idea why ive been told that and its going out that week.  

Still nothing arrived  going into the 4th month from next week now, getting very frustrated with this 

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