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Waiting for free gift

I started with Virgin Media on 1st August. I have 4 emails telling me my free gift, a 43" Toshiba to was to be sent, and then it was on its way. Nothing received. Calls to Virgin have resulted in nothing. Been twice promised a delivery within 72 hours. Nothing. Am I naive to think that I will ever receive this?  Is this an honest way to do business? I despair.

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Re: Waiting for free gift

Hi southdowngran,

 

Thanks for posting and welcome to the team.

 

Sorry to hear you've not received your free gift. Normally these are sent 28 days after install, (as long as no changes made to the account), and it can then take a further 14 days for you to receive this, so by the dates given, you should have received it by now.

 

Let me help you hopefully sort this via PM.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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