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Voucher not received.

JanetandJoe
Joining in

Hi just wondering when you are meant to receive vouchers. Everything is going well, and we are happy with service so far but haven't received any vouchers, yet we are well over the 6-week mark. Thanks in advance. 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @JanetandJoe

Thank you for confirming this for us 😊.

On your contract confirmation or order email does this advise of the voucher?

Do you have an image of the leaflet (no personal info included) so we can get more of an idea of what has happened?

Zoie

See where this Helpful Answer was posted

5 REPLIES 5

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi JanetandJoe,

Thanks for your post and welcome to the community.

Apologies for any delays, can I ask what were the vouchers advised?

Also do they show on the original order for the package?

Regards,

Kain

Hi thank you yes it is a 100 pound amazon voucher  we are meant to receive. Set up was at the end of November we were told by the sales rep and it says on the leaflet he left with original installation date written on

Hi @JanetandJoe

Thank you for confirming this for us 😊.

On your contract confirmation or order email does this advise of the voucher?

Do you have an image of the leaflet (no personal info included) so we can get more of an idea of what has happened?

Zoie

Not sure how to upload an image on here or if you can but i have tried emailing one. 

newapollo
Very Insightful Person
Very Insightful Person

Hi @JanetandJoe 

To upload an image click on the camera icon in the tool bar above where you type your message.

Full details in the Images & Video section on the following help page 

https://community.virginmedia.com/t5/help/faqpage/title/images_insertimage_v2 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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