Virgin Media Community

[Palrinhasj]

Hi i already contact the support 3 ir 4 Times. All off the Times they give me diferents answers and told me to wait 2 or 3 days and in the end no One send me an e-mail a message or a call. I just want to know wen or what should i do to haver my Amazon 75£ voucher That Virgin told to me That i have in instalation

[Zak_M · Accepted solution]

Good morning @Palrinhasj 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have been having some issues with your amazon voucher. 

Are you able to let me know, when did you sign up for virgin media? Was it though our self or via a 3rd party?  You can find more information about our gifts with purchase here

Kind regards,

Zak_M 

[Palrinhasj]

Hi joined amazon in end of january i already send message to this Number in Help lage That tou sendo to me and wven like this no One contact me but phone mail or message. All off the people are saying That some One Will contact me within 2 days ar the first time ,3 days in the second time, 2 days again and no One contact me or give me an answer. The voucher was on the web lage of Virgin and the person That came to install he sais That the voucher Will arrive in a "couple of days"

[Zak_M]

Thank you for coming back to me. 

The vouchers normally take around 45 days to arrive once your install has been completed. 

Are you able to let me know if this time has eclipsed? Just to confirm you took the offer out via our online service or was it via an affiliate company? 

Kind regards,

Zak_M 

[Palrinhasj]

First off all thx for your fast repply.

I Access Virgin website and choose a pack directly.

It is already 60 days

[Zak_M · Accepted solution]

Thank you for coming back to me. 

Please can you double check your emails including your outbox for an email from email@codes.edenred.co.uk 

Kind regards,

Zak_M

[Palrinhasj]

I have just checked and did not receive an email

[Zak_M]

Is that including in your junk mail as well? 

Kind regards,

Zak_M

[Palrinhasj]

Yes junk, spam , filtered....

[Zak_M · Accepted solution]

Thank you for coming back to me. 

I am going to pop you over a PM so that I can get some account information. 

Kind regards,

Zak_M