cancel
Showing results for 
Search instead for 
Did you mean: 

Volt billing error

Lizsop
Joining in

On Aug 4th I agreed to move to volt for £17 a month, plus £5 to O2.  This was a reduction on my previous package price of £24.  Therefore any direct debit to Virgin should have been less than previously, even taking into account that the change wasn’t made on a billing date.

the first bill was over £50.

After 8 hours of active typing on WhatsApp, not to mention 12 hours of waiting time over various days, I was promised this had been sorted. It has not.

my latest bill correctly shows as £17, but only £7.93 credit on the account. Given I paid over £50 last time there should be at least £33 credit.

can you help fix this?

thanks

 

 

1 REPLY 1

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hi, Lizsop.
Thanks for joining our help forums and for your first post here, a warm welcome to the VM community! 🙂
Nice to have you on board.

We're sorry to hear of the time and effort you've put on rectifying a bill issue with our teams previously, we'd love to help with this.

In order to have a look into the account notes and assist you, I'll send you a PM here shortly.
Please, check the top right-hand side of our page to find a little white envelope.
Click on this and you'll see my message.

Adri
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs