Virgin Media Community

[Semistra]

I have had VOL\t since 7th January this year and recently was given an updated HUB4 to increase my base broadband from 600Mb to 1Tb as I was on a Hub 3. I was expecting the speed change to be applied shortly after but that was 3 weeks ago and stil sat on 600Mb.

Can someone advise of how or when this will happend.

[Lee_R]

Hi @Semistra, thanks for posting and welcome back to our community.

Sorry to hear that your upgrade has not been actioned yet.  I would like to take a closer look on your behalf.  I am going to send you a private message.

Regards

Lee_R

[Lee_R · Accepted solution]

Hi @Semistra

Just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.

Regards

Lee_R