Hello, and help!
My VM tv, broadband and phone contract coming to end, decided not to renew tv so VM without a fight to keep me as TV customer, offered new broadband deal with O2 SIM. I didn't want the SIM as with giffgaff but was assured this was part of cheaper offer for broadband, thought could use the SIM in an old phone as emergency phone. So VM send me O2 contract says 6GBP a month, then I start to receive emails from O2 talking about 12GBP a month, and my family name is spelled incorrectly. Virgin Media customer service say they can't help it has to be O2, and O2 says I signed up for 12GBP plan which I didn't. Both sides of the business keep sending me to each other, so if this is not resolved, I'm ok to cancel the O2 as within 14 days as its not the price I agreed to.
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