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VirginMedia Overcharging

Kalamity
Tuning in

Hi

When virginmedia increased their prices I called customer support and negotiated a new deal for the remaining months of my contract. I have included screen-grabs of an email and my service change receipt to show what was agreed.

https://ibb.co/nmtGhy8

https://ibb.co/DkzMSrF

Can someone at virginmedia please explain to me why I am being billed at £37.50 per month.

Kind regards
Kevin Meenaghan

1 REPLY 1

Natalie_L
Forum Team (Retired)
Forum Team (Retired)

Hi Kalamity,

Thank you for reaching out to us here on the Community. 

We are very sorry to hear of the issues you have been experiencing with your bills, we would be happy to help. 

In order to look in to this further, I am going to pop you over a private message. This will be available via the red bar at the top of the page. 

Speak soon, 

 

Nat