Welcome to our Community Forums! Thank you for your first post and we're very sorry to hear that you've had a poor experience when it comes to amending your package and had some trouble getting through to our team.
I can completely understand your frustration as it sound that this issue has been ongoing for a while.
I'll be more than happy to look into this further for you and see what went wrong with your upgrades. I'll do all I can to investigate and resolve this for you.
Please be aware that we're unable to amend your package on this platform, but our team on 150/ 03454541111 will be able to assist. You can also text us on 07533051809. However, I'll do all I can to rectify any issues beforehand so that your issue is resolved.
I'll send you a Private Message to confirm a few details. Please keep an eye out for a purple envelope at the top right corner of your Forum page. I'll be in touch soon.