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Virgin services unavailable but neighbour has active connection

Hi,

I've recently moved home and was hoping to get Virgin Media but the online checker shows it's not available in my area. My new neighbour has an active connection with broadband and TV and that address shows as 'services available' when checking online.

I was hoping a VM staff member could confirm if my house is the cut-off for services or if the online checker hasn't been updated - I was told VM was only rolled out around 6+ months ago to the area.

Thanks.

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Re: Virgin services unavailable but neighbour has active connection

Hi F1N123,

 

Thank you for reaching out to us in our community, I am sorry to hear the services aren't showing as available, I would advise to register on our cable my street and we will be able to have a look virg.in/checker.    .

 

 

 

 

Regards

 

Paul.

 

 

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Re: Virgin services unavailable but neighbour has active connection

Hi Paul,

Thanks for the quick reply. I have registered my details about 1 week ago. Could I PM you the address?

 

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Re: Virgin services unavailable but neighbour has active connection

Hi

I will send you an invite into a private chat so I can look into this for you, I will send an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul.

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Re: Virgin services unavailable but neighbour has active connection

Hi ,

 

 

Thank you for coming back to me, so I can look in access your account and get this resolved please can you supply me with the following.

 

 

Your name?

 

The full address?

 


Kind regards

 

Paul.

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Re: Virgin services unavailable but neighbour has active connection

Hi Paul,

I have sent you a PM.

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