Virgin services unavailable but neighbour has active connection
I've recently moved home and was hoping to get Virgin Media but the online checker shows it's not available in my area. My new neighbour has an active connection with broadband and TV and that address shows as 'services available' when checking online.
I was hoping a VM staff member could confirm if my house is the cut-off for services or if the online checker hasn't been updated - I was told VM was only rolled out around 6+ months ago to the area.
Re: Virgin services unavailable but neighbour has active connection
Thank you for reaching out to us in our community, I am sorry to hear the services aren't showing as available, I would advise to register on our cable my street and we will be able to have a look virg.in/checker. .