• 27
  • 0
  • 0
Tuning in
Message 1 of 2
Flag for a moderator

Virgin rip off Absurd local call charges

I've been charged ridiculous call charges for calls made to a number in the same county as me in the evening:

20:28 hrs 10 mins £1.39

18:24 hrs 20 mins £2.60

18:23 hrs 15 mins £1.99

20:28 hrs 44 mins £5.50

I thought my evening calls were included! These charges are disgraceful! I pay enough as it is for the XL bundle! 

I called to cancel my landline as I don't use it and was told if I cancelled it my monthly bill would be more as I get a discount having the landline. Clearly I shouldn't actually use it to make any local phonecalls! Disgusted with Virgin. Over £5 charge for a 44 min call at night to a local UK landline from my land line! 

This is not the first time it has happened. Every bill with call charges are like this

0 Kudos
  • 26.7K
  • 1.01K
  • 1.91K
Forum Team (Retired) Kath_F
Forum Team (Retired)
Message 2 of 2
Flag for a moderator

Re: Virgin rip off Absurd local call charges

Hi lucyhh, 

Thanks for your post and apologies to hear that you are having an issue with call charges. 

You do get a discount for having a third service however I can't imagine it would increase your price overall. Maybe do a full package review to see if the Broadband and TV service tier is suitable for you too. 

With regards to the charges, you can view how much they are here: Call Charges

If you believe they should already be included, check your package online via My Virgin Media and come back and let us know.


Forum Team

New around here? To find out more about the Community check out our Getting Started guide

0 Kudos