Virgin Media Community

[erhey1]

Hi hope you can help I've just ordered a new bundle from virgin and received an email asking me to register but when I try to register it keeps saying the information is incorrect but have checked numerous times, my equipment has not yet been installed is this the problem thanks Eric 

[Ryan_N]

Hi erhey1, 

Thank you for your post 🙂 

You've hit the nail on the head at the end of your post. When your services go live that is when you would be able to. 

Cheers. 

[erhey1]

Thanks for replying, the e mail is very confusing as it says if i would like to alter the insall date i  can do this via my account but as i cant open one it dosnt make sense any way thanks anyhow, Eric

[Beth_G]

Hi Eric,

Sorry for any confusion caused with that - we weren't aware of this so I'll get this fed back so it can be reviewed.

Do let us know once you're all up and running and if you have any further trouble registering your My Virgin Media account.

Have a great weekend!

Beth

[erhey1]

thanks for replying, Eric