Menu
Reply
Anonymous
Not applicable
407 Views
Message 1 of 12
Flag for a moderator

Virgin media website billing section error

At time of posting I am getting API errors on selecting My Bills in both Chrome and Opera browsers 

Screenshot_20230202-163101.png

0 Kudos
Reply
BillBudd
  • 108
  • 4
  • 18
Up to speed
401 Views
Message 2 of 12
Flag for a moderator

Re: Virgin media website billing section error

Yep me too. API error when trying to view bills. Using Safari on MAC.
I do not work for VM. Services: 2 x HD TV (+ Sky Sports & Movies & BT sport), x2 Tivo boxes (WiFi) Hub5, Talk Anytime Phone, o2 Mobile SIM on iPhone, unlimited data, texts & minutes.
Tom_W1
  • 3.66K
  • 198
  • 342
Forum Team
Forum Team
380 Views
Message 3 of 12
Flag for a moderator
Helpful Answer

Re: Virgin media website billing section error

Hi @Anonymous thanks for your post although I'm sorry to hear of your concerns raised.

Is this still happening for you, I've tried to access my own personal billing section and it does appear to be working, is this still the case for you?

Many thanks

Tom_W
0 Kudos
Reply
Anonymous
Not applicable
376 Views
Message 4 of 12
Flag for a moderator

Re: Virgin media website billing section error

Yeah sorted now. Thanks for the update Tom. 

0 Kudos
Reply
newapollo
  • 15.87K
  • 2.1K
  • 4.98K
Very Insightful Person
Very Insightful Person
374 Views
Message 5 of 12
Flag for a moderator

Re: Virgin media website billing section error

Hi @Anonymous  and @BillBudd 

I've had issues with some of the VM site pages over the past few days using Chrome, however if I use an incognito window it works.

I've just tested logging in to /my-virgin-media  and had to use the incognito window - I had no problems using this method to view my bill, contract and service status - I didn't check anything else.

You can also use the My Virgin Media app to check your account/bills

Dave

I don't work for Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge. Learn more

Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The do's and don'ts. Keep the community welcoming for all. Follow the house rules
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Love, love and love, forever - Pele



Anonymous
Not applicable
370 Views
Message 6 of 12
Flag for a moderator

Re: Virgin media website billing section error

Stop being so good Dave. You make the rest of us look rubbish 😉

0 Kudos
Reply
Anonymous
Not applicable
227 Views
Message 7 of 12
Flag for a moderator

API days are here again

In both normal and incognito modes

Screenshot_20230215-170420.png

0 Kudos
Reply
David_Bn
  • 9.41K
  • 394
  • 718
Forum Team
Forum Team
205 Views
Message 8 of 12
Flag for a moderator

Re: API days are here again

Thanks for coming back to us @Anonymous.

We are aware of the billing section suffering a fault on our website currently and are doing all we can to ensure this is resolved as soon as possible.

Kindest regards,

David_Bn

Anonymous
Not applicable
203 Views
Message 9 of 12
Flag for a moderator

Re: API days are here again

Thanks David. 

0 Kudos
Reply
Steven_L
  • 11.32K
  • 685
  • 1.15K
Forum Team
Forum Team
182 Views
Message 10 of 12
Flag for a moderator

Re: API days are here again

Hey Cardiffman281,

The issues have now been resolved, you should be able to get back into your billing pages now.

Kind Regards,

Steven_L