Virgin Media Community

[Anonymous]

At time of posting I am getting API errors on selecting My Bills in both Chrome and Opera browsers 

 

[BillBudd]

Yep me too. API error when trying to view bills. Using Safari on MAC.

[Tom_W1 · Accepted solution]

Hi @Anonymous thanks for your post although I'm sorry to hear of your concerns raised.

Is this still happening for you, I've tried to access my own personal billing section and it does appear to be working, is this still the case for you?

Many thanks

[Anonymous]

Yeah sorted now. Thanks for the update Tom. 

[newapollo]

Hi @Anonymous  and @BillBudd 

I've had issues with some of the VM site pages over the past few days using Chrome, however if I use an incognito window it works.

I've just tested logging in to /my-virgin-media  and had to use the incognito window - I had no problems using this method to view my bill, contract and service status - I didn't check anything else.

You can also use the My Virgin Media app to check your account/bills

[Anonymous]

Stop being so good Dave. You make the rest of us look rubbish 😉

[Anonymous]

In both normal and incognito modes

 

[David_Bn]

Thanks for coming back to us @Anonymous.

We are aware of the billing section suffering a fault on our website currently and are doing all we can to ensure this is resolved as soon as possible.

Kindest regards,

David_Bn

[Anonymous]

Thanks David. 

[Steven_L]

Hey Cardiffman281,

The issues have now been resolved, you should be able to get back into your billing pages now.

Kind Regards,

Steven_L