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Virgin media payments after leaving

I left virgin media on 12/3/20, I have noted that £16 has been taken by them every month over and above my normal payments. I have no idea what this is for, but I have cancelled the direct debit, but would love to know what I was paying for and how to get a refund if I did not sign up for it. I can no longer contact them online as my account is closed. 

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