I called and was offered a rolling contract but received an 18 month contract. I specifically checked I was not going to have a rolling contract as I'm likely to move in the next 18 month and don't want to pay cancellation fees!
I've spent hours on the phone the last 2 weeks and have been repeatedly told that my contract is the same price but rolling on the system and that I would have an updated contract. There is still new contract. While your team say it will be fine I have absolutely nothing in writing to argue I shouldn't pay cancellation fees when you inevitably try and charge them.
It seems like Virgin Media are just trying to run down the time on my cooling off period so I'm stuck in a contract. Or so I cancel in that period and they don't have to deal with fixing it.
I just want written confirmation that I am on a rolling contract at x price (and when that price lasts until!) before I end up tied in a contract. I don't believe that's an unreasonable expectation!
Well after calling 9 times and having everyone saying they’d fix it, it still wasn’t. So I cancelled my contract and have gone elsewhere. It would have saved me so much time if your call centre had just admitted they couldn’t fix things instead of promising things they evidently couldn’t deliver.