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Hexme
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Virgin media are a joke!

After the first 4 weeks of getting my TV and Internet to work correctly and now having a viable service, I still find myself on the phone again in a massive queue trying to sort out my overcharged bill!!!

I rang an operative several times a couple of weeks ago regarding overpayment and was assured it was sorted out and my account would definitely be credited next bill, guess what!

I am at the point of cancelling my direct debit and letting VM chase me as I have zero confidence now.

Wishing I was back with Sky and BT, a little more expensive but problem free!

Never mind, 16 months to go...

 

 

 

 

 

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JitteryPinger
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Re: Virgin media are a joke!

Well done Virgin charming customers as usual.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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Corey_C
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Re: Virgin media are a joke!

Thanks for your post and for reaching out to the Community Forums, Hexme,

 

Sorry to hear that you have been having billing issues. our records show that you have been in touch since your post and wanted to confirm if everything is sorted? 

 

Cheers,

Corey C

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