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Virgin media account registration

Hi all, 

I have been set up with my virgin media package for a few days now. However for the last few days I have been unable to register myself for an account. Everytime I receive the following message:

We're sorry, but we're having a few technical problems and we can't set up your account at the moment.

Please come back and try again later

I have been on hold to virgin helpline for hours with no success or even speaking to anyone. Any help or information with this matter would be appreciated 🙂

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Re: Virgin media account registration

Hi Broony1,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with the online account. 

 

Can you confirm which page you're getting that message on?

 

Have you been able to try this on different web browsers? And on different devices?

 

^Martin

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Re: Virgin media account registration

Hi Martin, 

I have been trying to register through both the app and through the browser. 

I’ve only been using my iPhone to try register. Do you suggest maybe a laptop to try on. 

 

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Re: Virgin media account registration

If you can try this please. If still unsuccessful please do let me know and I can look into this further.

 

^Martin

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Re: Virgin media account registration

Hi Martin 

I have tried to log in through a laptop and still received the same message. 

any further help is appreciated 

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Re: Virgin media account registration

Thanks for replying, Broony1,

 

I'll send you a PM to get your account details. So I can help with your registration.

 

Cheers,

Corey C

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