Virgin have the incorrect house number on my account. I have called the helpline many times and spent many, many hours being passed around departments. None of them have been able to correct this basic piece of information.
I'm really sorry to hear this, I can assure you it's not what we like to hear.
Can you just confirm if you mean we have the incorrect house number as in door number, or landline number?
Let us know and we'll take it from there.
It's the wrong door number.
No worries, I'm going to pop you a personal message and we'll see what's going on.