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Virgin has tricked me

Virgin tricked me, they promised me £100 credit into my account and they did not, to many messages to resolve the problem and nothing. From May they suspended my internet and still the same, as a new customer I fill morally devastated . Shame on Virgin.

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Re: Virgin has tricked me

Why did they suspend your connection ? Had you not paid the bill or have you cancelled ?

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Virgin has tricked me

I have not paid the and I do not pay until they sent me the correct bill
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Re: Virgin has tricked me

you didn't p[ay the bill so the system will spend the account Full stop.
You need to pay all bills and then contact CS to sort out problems. They will credit you with any mistakes if anything is found.

Right now you are not paying for any services so it will remain suspended

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Re: Virgin has tricked me

No. I have contact them to many times and they have not resolve the problem even when there was no bill to pay yet
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Re: Virgin has tricked me

https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/J3085_Code_of_Pract...

you still need to pay the bill. you won't get services restored until you do.
And the debt will end up on your credit file.

Does the payment match your bill? Why is it wrong anyway

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Message 7 of 8
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Re: Virgin has tricked me

Just shop around.   Some virgin staff seam to be make money from misslead/robbing people.    It's amazing the company semas to be fine with...     Probably on commission.    

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Re: Virgin has tricked me


@chicuk wrote:
I have not paid the and I do not pay until they sent me the correct bill

If you don't pay it will black mark your credit rating - so getting a mortgage, a credit card, another BB supplier, etc., will be very difficult.  Ultimately if the "debt" isn't repaid it can auto-transfer to a debt collection agency and the boys may come knocking.  Best to negotiate it and sort it amicably.


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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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