I renewed my contract almost a year ago and agreed upon a new contract that was for 18 months at a set price (not including inflation).
There was a problem at the beginning of this contract because even though it was supposed to be 18 months, it said 12 when Iogged in to view it. After umpteen phone calls this was all sorted and it correctly said 18 as promised. Today (almost 12 months later) I got a letter saying my "12" month contract is nearly over and there will be a price increase starting in March. My contract was until September.
OBVIOUSLY, SOME TIME DURING THE YEAR SOMEONE HAS CHANGED IT.