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Virgin cancellation

rhysdb
Joining in

Hello,

I have never found support on the phone to be good at all when it comes to virgin, but the help on forums is always outstanding. Could I please have some help cancelling my services as I am now moving back home with my parents after university.

Thank you very much 🙂

1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

Hi @rhysdb 

I'm afraid the Forum Team don't have access to the systems to process cancellations.

You could try the live messenger chat https://www.virginmedia.com/help/leaving 

Also, as indicated on that page, you can use good old snail mail.

Write to Virgin Media, Sunderland, SR43 4AA, including your name, address and account number. Send it by registered (signed for) post.

The quickest contact method though is by calling either 150 from a VM landline or mobile, or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.

If you don't want to be tied up on the phone you could also you can text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112.This often takes 4-6 hours- phone calls take priority. However, it's taking longer at present due to the price rise emails.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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